Your church meets the expecation

Your church scored 34%
34%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    50%
  • People
    55%
  • Processes
    45%
  • Program
    30%
# Name Place People Processes Program Avg (%)
1 Devin Gough 35 40 35 25 34
2 Eli Harrell 65 70 55 35 56
Church Average 50 55 45 30 45%

Detailed Report:

Celebrate what you’re doing well
  1. 1. The noise level in our building feels exciting but not overpowering.
  2. 2. People walk out of church feeling better than when they came in.
  3. 3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.


Focus on what needs immediate attention
  1. 1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  2. 2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  3. 3. We offer clear next steps to our guests to make it easier for them to connect with our church.
  • Review current areas of great alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      Absolutely false
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      Unsure
  • Analyze potential areas for better alignment
    • We intentionally station volunteers where guests will potentially make decisions.
      • Devin Gough Absolutely false
      • Eli Harrell Absolutely true
    • The noise level in our building feels exciting but not overpowering.
      • Devin Gough Unsure
      • Eli Harrell Absolutely true
  • Celebrate current areas of great alignment
    • Our volunteers are well-trained and regularly show up on time.
      Absolutely true
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      Unsure
  • Analyze potential areas for better alignment
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      • Devin Gough Unsure
      • Eli Harrell Absolutely true
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Devin Gough Absolutely false
      • Eli Harrell Absolutely true
    • Our volunteers invite their friends to join their team.
      • Devin Gough Absolutely false
      • Eli Harrell Unsure
  • Celebrate current areas of great alignment
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Devin Gough Absolutely false
      • Eli Harrell Absolutely true
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Devin Gough Absolutely false
      • Eli Harrell Unsure
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Devin Gough Absolutely false
      • Eli Harrell Absolutely true
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      • Devin Gough Absolutely true
      • Eli Harrell Unsure
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Devin Gough Unsure
      • Eli Harrell Absolutely false
  • Celebrate current areas of great alignment
    • People walk out of church feeling better than when they came in.
      Absolutely true
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      Absolutely false
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      Absolutely false
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      Absolutely false
  • Analyze potential areas for better alignment
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Devin Gough Unsure
      • Eli Harrell Absolutely false

Team Average Urgency Score

Participant Votes
0
0
0
0
2
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • Where to begin.
  • Having a plan of action of guest experience and next steps.
Enablers
  • Because we do a lot of outreach and therefore have several guests coming to our services.
  • A guests’ first time experience will determine whether or not they will return.
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief