Celebrate what you’re doing well
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We intentionally station volunteers where guests will potentially make decisions.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.