Your church meets the expecation

Your church scored 76%
76%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    70%
  • People
    67%
  • Processes
    60%
  • Program
    70%
# Name Place People Processes Program Avg (%)
1 Mike Wright 90 75 70 70 76
2 Jessica 60 90 75 90 79
3 Lauren 60 35 35 50 45
Church Average 70 67 60 70 67%

Detailed Report:

Celebrate what you’re doing well
  1. 1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  2. 2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  3. 3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.


Focus on what needs immediate attention
  1. 1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  2. 2. Our volunteers are well-trained and regularly show up on time.
  3. 3. People interested in volunteering are clear about their next steps and follow through on joining a team.
  • Review current areas of great alignment
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      Absolutely true
  • Analyze potential areas for better alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      • Mike Wright Absolutely true
      • Jessica Absolutely false
      • Lauren Absolutely true
    • We intentionally station volunteers where guests will potentially make decisions.
      • Mike Wright Unsure
      • Jessica Absolutely true
      • Lauren Unsure
    • The noise level in our building feels exciting but not overpowering.
      • Mike Wright Absolutely true
      • Jessica Absolutely false
      • Lauren Absolutely true
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Mike Wright Absolutely true
      • Jessica Absolutely true
      • Lauren Absolutely false
  • Celebrate current areas of great alignment
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      Absolutely true
  • Analyze potential areas for better alignment
    • Our volunteers are well-trained and regularly show up on time.
      • Mike Wright Unsure
      • Jessica Absolutely true
      • Lauren Absolutely false
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      • Mike Wright Absolutely true
      • Jessica Absolutely true
      • Lauren Absolutely false
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Mike Wright Absolutely true
      • Jessica Absolutely true
      • Lauren Absolutely false
    • Our volunteers invite their friends to join their team.
      • Mike Wright Unsure
      • Jessica Absolutely true
      • Lauren Absolutely false
  • Celebrate current areas of great alignment
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Mike Wright Absolutely true
      • Jessica Absolutely true
      • Lauren Absolutely false
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Mike Wright Unsure
      • Jessica Absolutely true
      • Lauren Absolutely false
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Mike Wright Unsure
      • Jessica Absolutely true
      • Lauren Unsure
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Mike Wright Absolutely true
      • Jessica Absolutely true
      • Lauren Absolutely false
  • Celebrate current areas of great alignment
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      Absolutely true
  • Analyze potential areas for better alignment
    • People walk out of church feeling better than when they came in.
      • Mike Wright Absolutely true
      • Jessica Absolutely true
      • Lauren Unsure
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      • Mike Wright Absolutely true
      • Jessica Absolutely true
      • Lauren Unsure
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Mike Wright Unsure
      • Jessica Absolutely true
      • Lauren Absolutely false
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      • Mike Wright Unsure
      • Jessica Absolutely true
      • Lauren Absolutely false

Team Average Urgency Score

Participant Votes
0
0
0
0
3
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • Need a focused leader to execute our plan.
  • Capacity – lack of volunteers
Enablers
  • Growth and retention and repeat guests.
  • We need to see growth and we have the other areas covered but are lacking in the visitor areas
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief