Celebrate what you’re doing well
1. People interested in volunteering are clear about their next steps and follow through on joining a team.
2. Our volunteers are well-trained and regularly show up on time.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.