Celebrate what you’re doing well
1. People interested in volunteering are clear about their next steps and follow through on joining a team.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.