Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers invite their friends to join their team.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.