Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.