Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.