Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers are well-trained and regularly show up on time.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”